FREE SHIPPING ON ALL U.S. ORDERS!

Frequently Asked Questions
Orders and Payment
Q: When will my order arrive?

A: Most orders will arrive within 3 to 10 business days and may vary based on your location. Click here to read our shipping policy. Shipping Policy

We will bill you only after your items have been shipped to you. Since items may be shipped separately from different designers, you will see an itemized list of items on your credit card statement.

Q: How do I check my order status?

A: You will receive an email confirming your order and an email confirming the shipment with tracking information. If an order includes multiple items, each may have separate delivery dates and tracking information. If you haven’t received an email from us, check your spam or junk mail folders. If you need more help with your order, please complete a Contact Us Form

In addition, registered customers can view order status/tracking information by signing in ‘My account’ and navigating to ‘Order History’.

Q: Do you accept international orders?

A: At this time, we do not ship internationally. We only ship to United States addresses, Puerto Rico, and Guam.

Q: What is LAhub.com’s return policy?

A: Read our Return Policy

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover Card, and PayPal.

Q: Can I use a debit card?

A: Yes, debit cards with Visa or MasterCard logo are accepted.

Q: The billing address I typed is correct, but my order is not being accepted. What should I do?

A: Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please contact customer service Contact Us for assistance.

Q: Why does my card show two charges?

A: Sometimes credit/debit card statements contain two transactions, but one is only temporary. When a purchase is made, an authorization amount is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shipped, this authorization becomes an approval and charges your account. Occasionally, both the authorization and the actual charge may show up on your account, but the authorization drops off within 2-3 business days.

Further, we will bill you only after your items have been shipped to you. Since items may be shipped separately from different designers, you will see an itemized list of items on your credit card statement.

Q: How is sales tax calculated?

A: Only California residents are charged sales tax.

Your Account
Q: How do I sign in?

A: Click My Account located at the top of the page. Returning customers can enter their email address and password. New customers can create an account by entering the requested information.

Q: How do I update my account and address?

A: You can update your account information and address by clicking on 'My Account' at top-right on the homepage and signing in. Then navigate to ‘Profile’ and ‘Address book’ sections in your account to update the information.

Q: How do I update my payment information?

A: We do not store any credit card information for your account on our website.

Q: How do I reset my password?

A: To reset your password, click on the 'Sign In / Register' link in the header and then click on the 'Forgot password?' link in that panel. Once you submit your email address in the field provided, we will send you an email outlining the steps on how to reset your password.

Q: How do I become a Designer on LAhub?

A: If you are an upscale designer of apparel, accessories or décor, with a presence in Southern California, please Contact Us, for more information about becoming a designer on LAhub.